Piracy, streaming and "what works" for online video

Both the New York Times and The Economist published articles in the last couple of days examining what is happening with online video. Brian Stelter and Brad Stone in the NYTimes talked to the MPAA, Eric Garland of Big Champagne and the owner of the streaming site SuperNova Tube; the authors conclude that the pirates are “winning” the battle against the studios. The Economist instead looked at Hulu and declares it the winner over YouTube and Joost, and feel that Hulu proves the superiority of the advertiser-supported in-browser streaming over download or separate application playback.
Janko at P2P-Blog has already pointed out that the NYTimes mistakenly placed TorrentFreak in Germany, not the correct Netherlands (hi Ernesto!) but applauds Stelter and Stone for high-lighting the MPAA’s admission that lawsuits are not going to be a long term answer. And the reader comments to the article very rightly point out that the figures cited by the studios are utterly meaningless, and that TV and films should probably be analyzed separately because of the very different geographic and financial models of their distribution. The Economist instead looks beyond piracy for the most part, but does lump it into its criticism of Y0uTube as a visually confusing and unsavory place for professional content (read ad dollars) because of all the user-generated content.
A few points occur to me in reading both these articles back-to-back. First, the MPAA, I believe, quite deliberately elides any notion of quality in their statements about pirated content. Yes, as the article says, The Dark Knight was available for download within a few hours of its release to theaters this summer. However, as previously shown here, the only copies that existed for the first seven weeks of the film’s release were extremely low quality camcorder recordings (a decent copy didn’t show up on P2P networks until September 9, HD not before November 21st). And considering that The Dark Knight is now the 2nd highest grossing film of all time, those cam copies did little to nothing to impact the film’s financial success, at least at the domestic box office. Piracy likely does impact DVD sales and box office outside of the US, but certainly not in the widely exaggerated claims of the MPAA that considers every single download to be a loss of a sale.
As The Economist rightly points out, streaming is an entirely different beast from download, and combined with a genuinely interesting catalogue of content, Hulu has attracted a sizable audience and in a form that advertisers are relatively comfortable supporting. The other YouTube competitors, including Veoh, Joost, Revver, Metacafe, and Stage6 all followed what they saw as the YouTube model, i.e., grow an audience through liberal upload policies for user generated content and then use that audience to attract premium content and advertising revenue. As even the leviathan YouTube has shown, advertisers are just not interested in UGC, so it was going to take something far more managed like Hulu to achieve any kind of critical mass. As a veteran of the Stage6 experience, I can personally attest to the difficulty in allowing uploaded content while keeping a site free of porn and illegitimate content, not to mention while burdened by the bizarre strictures of the DMCA ruling. Sadly, Stage6 ultimately had to close down precisely because it could not find an acceptable balance between attracting eyeballs and paying for the bandwidth those eyeballs were using, not to mention the ever present threat (and eventual reality) of lawsuits.
Of course Hulu has its problems too, particularly around the geographic limitations that rights-holders force it to respect. And it’s not really sure that the current model for Hulu is self-sustaining, depending as it does on rather fluid advertising dollars and the continued cooperation of the participating networks, something that is far from assured as the re-launch of cbs.com may demonstrate.
Based on my experience, I believe the key dynamic that brings the two stories together to give us a deeper understanding of what is “working” on line is the geographic element. Wide-scale video sharing took off in the wake of DVD and broadband, but it took off far more strongly in Europe than it did in North America (just look at the market penetration of DivX enabled DVD players to track that phenomenon). The key driver was the desire to see movies and tv shows that had high consumer awareness but no distribution, that is, high profile, highly marketed films or shows that had been released in the US but were delayed in Europe, so the only avenues available were illegitimate channels. As communications and marketing become more global, instantaneous, and community driven, they rapidly move beyond any effective notion of geographic boundaries, especially among tech-savvy online participants. If Hulu can be said to work, it is only in the US context, just as the BBC iPlayer does in the UK, but neither really work outside of it, and in fact likely drive viewers to precisely the kinds of illegal distribution channels mentioned in the NYTimes piece. Until the geographic restriction/opening window issues get resolved, it will be hard to say that online video “works” as well as it should, or as well as users demand. And piracy will continue to provide an experience that meets those demands, regardless of the wishes of the content creators.
For as much as the studios like to complain about piracy, it’s hard to be very sympathetic when they put those ridiculous geographic restrictions on the content. I don’t know the details behind the policy, but I’m sure that it has to do with trying to charge more for the content. If you’re going to tease a consumer with major marketing campaigns and then tell them sorry Jack, you’ve got to wait an extra year to get the film or TV show, it shouldn’t be surprising that people will rebel and undercut their efforts. When you consider how far online video has come over the last decade, it’s really depressing to see how little the content owners have budged. Hopefully, at some point they’ll quit trying to fight the pirates and embrace business models for monetizing them instead.
Businesses should focus first on what customers are interested in. The failure of the music industry could not be more significant in their inability to adapt to their customer’s desire for digital forms for their music. One reason piracy flourishes is when business fail to provide their customers what they want.
I agree that TV and Movies are different models. Most customers, I believe, want different things from those mediums.
A few things I think will dictate who will be the winners in the next few years:
1) I want to view video content on whatever device I want. DVD, Tivo, Xbox, PS3, iPhone, PC, whatever. Figure out a way where I can watch my movies and shows wherever I want. Piracy already allows someone to do this, but there is a lot of room for a better experience. Video distribution sites that do this will succeed. Customer’s don’t like to be told “no”.
2) Make a LOT of movie titles available, with high audio and video quality. If you own a big screen tv, and surround sound, you don’t want some crummy camcordered version of a movie. Make it easy to search the library, and have plenty of titles available. Movie distribution is competing against Netflix. The only advantage it offers is not waiting 2-days. Understand this, and market it accordingly.
3) Provide 5.1 surround and high-def. The most common place to watch content is on the home theater. Anyone who is interested in downloading video right now is a technophile. Technophiles have 5.1 and high-def. Why do video download services still have 2 channel sound?
4) TV Show download is different. Don’t have “selected” episodes available, but provide entire seasons. Don’t charge $2-$5 per episode for something someone could have Tivo’d for free. Find a payment or advertisement model that works. #1 is even more important.
Davis, I couldn’t agree more with your final statement. “…quit trying to fight the pirates and embrace business models for monetizing them instead”.
No mention of Netflix in all this??
They are the ones that have sucessfully made it onto all kinds of devices and will soon show how to monetize that advantage, I am willing to bet.
Hulu needs to move beyond browser based as that severely limits their reach onto the TV,
and yes – content owners need to get off their restrictions and realize that TV is sucessful because it is subscription based.
ZeoTiVo brings up Netflix, and that is an excellent point. They are doing a great job in delivering content where and how people want it, and I personally think Hastings and his team are doing great, great work. That said, they are still very much caught in the geographic limitations trap, and for that reason alone, are imo still something of a half-step towards where we will ultimately end up.
Just to be clear, Joost, currently does not support UGC and went straight for licensed content. They certainly are trying to do it the right way from the start, but having been on both sides (Stage6/Joost), I would say that it isn’t easy either way.
Sander is absolutely right, of course, I should have been more precise in differentiating how Joost is different from the other “MeTubes.” It’s difficulties are not UGC oriented, but likely more attributable to the initial requirement to download a special user client.
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